Privacy policy

Last Updated: August 21, 2025

Your privacy is very important to us. At SpinAura Candels, we respect and protect personal data in accordance with applicable laws (GDPR and ZVOP-2).


1. Data Controller

The data controller is:

SpinAura Candels
Planina pri Raki 27
8274 Raka
Slovenia
📧 info@spinauracandles.com


2. Data We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Device information: IP address, browser type, time zone, cookies, pages viewed, and interactions.

  • Order information: name, surname, shipping and billing address, email address, phone number, payment, and order details.

  • Communication data: information you provide when subscribing to newsletters or contacting us directly.


3. Purpose of Data Processing

We use personal data for the following purposes:

  • Processing and delivering orders (payments, shipping, invoicing)

  • Communicating with customers

  • Preventing fraud and misuse

  • Improving user experience (statistics, analytics)

  • Sending updates, offers, and newsletters (only with your consent)


4. Cookies and Analytics

Our website uses cookies and tools such as Shopify Analytics and Google Analytics to monitor website performance and advertising campaigns.
You can manage or disable cookies through your browser settings.


5. Legal Basis

We process personal data based on:

  • Contract performance (product purchases)

  • Legal obligations (accounting, taxation)

  • Your consent (e.g., newsletters)

  • Legitimate interest (statistics, security)


6. Data Retention

  • Order data is stored for 5 years (legal requirement).

  • Newsletter data is kept until you withdraw your consent.

  • Technical data (cookies) are stored according to your browser settings.


7. Data Sharing with Third Parties

We only share data with trusted partners when necessary:

  • Delivery services (for shipping orders)

  • Accounting services

  • Hosting and analytics providers (Shopify, Google Analytics)

We never sell your personal data to third parties.


8. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict processing

  • Data portability

  • Withdraw consent (for newsletters or cookies)

To exercise these rights, contact us at info@spinauracandles.com.


9. Data Security

We use appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.


10. Minors

Our online store is not intended for persons under 16 years of age.


11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy periodically to reflect legal or business requirements.


12. Contact

For any questions regarding this Privacy Policy, please contact us at:
📧 info@spinauracandles.com

SpinAura Candels